Monday - Thursday: 10:30-7:30 | Friday - Sunday: 10 - 8.30pm


How much tea do I use, for how long and at what temperature?

"Tea is a Decision For the Mouth To Make"
We encourage you to experiment with amount and steeping time to find your personal preference, however we do provide guidelines specific to each tea in our labeling.

Herbal Tea:  1 tsp/cup 5-10 min
Pu-erh Tea:  1 tsp/cup 3-6 min
Black Tea:  1 tsp/cup 3-5 min
Oolong Tea: 1 tsp/cup 3-4 min
Green Tea:   1 tsp/cup 3-4 min
White Tea:   1-2 tsp/cup 3-4 min *1 serving of Oolong, Green and White tea can be steeped multiple times. Simply increase the steeping time with each subsequent infusion.

Do you sell caffeine-free teas?

We have a wonderful selection of Herbal Caffeine Free infusions. Tea from the actually tea leaf “Camellia Sinesis” contains caffeine which is a natural substance from nature produced to protect the plant from environmental threats such as pests and insects. Herbal infusions are made from herbs and spices such as peppermint or cinnamon and are 100% caffeine free. We have many botanical blends such as Organic Blueberry Rooibos which offers similar health benefits to the tea leaf such as vitamins, minerals, and antioxidants. 

How much caffeine is in tea?

Generally, a serving of tea has about a third of the caffeine as compared to a serving of coffee. Caffeine levels can be affected by how much tea you are using, water temperature and steeping time.  The stronger your tea is, the more caffeine you have extracted into your cup. *Interestingly enough you can remove 80% of the caffeine from your tea by simply rinsing the leaves for 30 seconds before steeping your tea.

Does Yerba Mate contain caffeine?

Yerba Mate is a tree that grows in the South American rain forest.  This healthful herbal beverage is called “The Liquid Vegetable”, high in vitamins, minerals, antioxidants, and amino acids; this healthful beverage is an appetite suppressant and provides an uplifting and energizing stimulation. Yerba Mate is made from the stems and leaves which have a natural substance called “matteine” which is chemically quite similar to caffeine. Matteine is not addictive, it is not dehydrating, and as a slower releasing energy it does not have the same crash associated with coffee.

How do I properly store tea?

Freshness guaranteed!  The tins in which we package our tea are perfect for storage: to preserve tea, keep at room temperature sealed from both light and air.  

What is the shelf life of tea?

Jolene's Tea has an approximate shelf life of 3 years. Although spices and herbs never officially “go bad” the quality and flavor will go down with time.

What kind of water should I use to brew my tea?

Like the wise old Englishman will tell you, always use freshly boiled water! Avoid distilled water, mineral water and tap water when making tea. Spring water or filtered water is best.  For best fragrance and flavor, boil extra water to pre-warm cups and pot before pouring tea.

What is a natural flavour?

Our priority is to use dried herbs and spices to create our gentle, healthful flavor profiles. Our organic flavor concentrates are extremely concentrated water soluble liquids containing no alcohol or sugar and set in an Organic Gum Acacia Base. Every Organic Flavor concentrate in this category is certified Organic, Kosher, Vegan, Gluten Free, and contain No Allergens! Nature's Flavors Organic Flavor Concentrates are made to withstand high temperatures for a long duration. *If your question is not answered in our FAQs, contact us via email at:

 What shipping methods do you use? 

We send all orders out via Canada Post Expedited Service. All orders within Western Canada have a 2 day delivery time and national orders will arrive in 5-7 days.

 Do you ship internationally? 

We use Canada Post to ship our international orders. Canada Post offers Expedited Mail (transit time of 6-10 days). Please note: Customs may delay transit time upon arrival to destination country. International orders are shipped within one business day to ensure a timely delivery.

 I am having trouble tracking/receiving my order. What should I do?

If you are having trouble receiving your order, we will be happy to track your order for you. Please e-mail us at with your order ID# and we will provide you with the status of your order or contact Canada Post to resolve any shipping issues.  Please note if your online order has insuffient shipping fee's applied to it due to the wrong zone selection in our checkout cart, if you choose to cancel your order after we have processed it, we will retain a $5 admin fee.

My order arrived damaged or incomplete. What should I do? 

We take great care to see that orders are filled correctly and packaged properly to prevent any damage or breakage. If you experience a problem with your order, please e-mail us at with details of the problem. We will happily rectify any problems immediately.